You receive an "Error 1053: The service did not respond

Symptoms : When you stop or pause a managed Microsoft Windows service, and the process of stopping or pausing the service takes more time than the default configured time, you receive the following error message:

Could not stop the Windows service name service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.

Note Windows service name is a placeholder for the name of the Windows service that you have created.

CAUSE :
he ServiceBase class calls the OnStop method directly from the Service command handler that is defined in the ScDispatcherLoop of the Advapi32.dll file. After 30 seconds, if the ScDispatcherLoop thread is not ready to receive a new service command from the service control manager, Windows Service Controller marks the service as "time out." Therefore, you receive this error message.

Resolution :

To resolve this problem, obtain the latest service pack for the Microsoft .NET Framework 1.1. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

885055 (http://support.microsoft.com/kb/885055/ ) How to obtain Microsoft .NET Framework 1.1 Service Pack 1

Error message: The page cannot be displayed

SYMPTOMS

Internet Explorer 5 and later

When you try to view a Web page, you may receive the following error message:

The Page cannot be displayed.

When you are connected AOL 4.0, while you are starting Microsoft Internet Explorer 5.5, you may receive the following error message:

iexplore caused an invalid page fault in module

Internet Explorer 4.x

When you try to view a Web page, you may receive the following error message:

An internal error occurred in the Windows Internet extensions.

If you are using AOL, you may receive the following error message:

WAOL caused an invalid page fault in module

CAUSE

This problem may occur if any one or more of the following conditions is true:

•	Internet Explorer connection settings are incorrect.
•	An incorrect entry exists in a Hosts file.
•	The Winsock.dll, Wsock32.dll, or Wsock.vxd file is missing or damaged.
•	There are multiple copies of the Winsock.dll, Wsock32.dll, or Wsock.vxd file, or one of these files is in the wrong folder.
•	TCP/IP is not installed or is not functioning correctly.
•	The WinSock2 registry key is damaged.
•	The Internet Connection Sharing installation is damaged or is not functioning.
•	The Rnr20.dll file is missing or damaged or the "Library Path" value in the following registry key is missing or contains the wrong location: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\ Parameters\NameSpace_Catalog5\Catalog_Entries\000000000001
•	If you are using America Online (AOL) or CompuServe, there may be parental control restrictions applied to the account.
•	Incorrectly configured or non-functioning firewall or proxy software. RESOLUTION To resolve this issue, configure Internet Explorer to automatically detect settings. To do this, follow these steps. Note If you receive the error message after you install Internet Connection Sharing with AOL as your Internet service provider (ISP), see the "If you receive the error message after you install Internet Connection Sharing with AOL" section. 1. Delete your temporary Internet files and cookies. To do this, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. Double-click Internet Options. c. Under Temporary Internet Files, click the Settings button. d. Click the View Files button. e. Press CTRL+A to select all files. f. Press DEL or click the Delete option at the top of the window. g. Click the Yes button on the dialog box that appears. h. After all the files are gone, close the window. i. Click OK two times. j. Close Control Panel. Note Before you go to step 2, remove any firewall, Internet security, or proxy software. 2. Verify that you can connect to your ISP and the connection settings for Internet Explorer are correct. To do this, use one of the following methods: • Verify that the Use a Proxy Server check box is cleared if you do not use a proxy server. To view this check box, start Internet Explorer, click Internet Options on the Tools (or View) menu, click the Connections tab, and then click LAN Settings for LAN, DSL, and cable modem users. If you use a dial-up modem, click the dial-up connection on the Connections tab, and then click the Settings button. • Try a different access number to the ISP that is not a toll number. 3. If you cannot connect, remove and reinstall Dial-Up Networking. To do this, follow these steps. Notes • If your computer is running Microsoft Windows 95, determine if Dial-Up Networking 1.2 or 1.3 is installed. To do this, look in Add/Remove Programs. Dial-Up Networking 1.2 or 1.3 should be listed on the Install/Uninstall tab. If either of these is listed, remove it before you follow these steps. • You must have your Windows CD-ROM to follow these steps. • Remove AOL before you follow these steps. Contact AOL for information about how to back up any personal data before you remove the service. • You may be able to resolve this problem by reinstalling Dial-up Networking upgrades. • Follow these steps if you receive an error message that is similar to any one of the following error messages: An internal error occurred in the Windows Internet Extensions. Unable to create a network socket connection. Unable to initialize windows sockets interface. To remove and reinstall Dial-Up Networking, follow these steps: a. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. b. On the Windows Setup tab, click Communications, and then click Details. c. Clear the Dial-Up Networking check box, and then click Yes if you receive a message that Dial-Up Networking is required by other components. d. Click OK until you are prompted to restart your computer. If you are not prompted to restart your computer, restart it manually. e. After Windows restarts, repeat steps a. through d., except select the Dial-Up Networking check box in step c. 4. Click Start, point to Programs, and then click MS-DOS Prompt. 5. Type ping 127.0.0.1 at the prompt, and then press ENTER. If you receive four replies, go to step 6. If you do not receive four replies, remove, reinstall, and then configure TCP/IP. Note AOL must be removed before you follow these steps. Contact AOL for information about backing up any personal data before you remove the service. To remove TCP/IP, follow these steps: a. Click Start, point to Settings, click Control Panel, and then double-click Network. b. Click a component on the Configuration tab, click Properties, and then note the component settings. Repeat this step until you have recorded the configuration information for all your components. c. Remove all TCP/IP-related network components from network properties. To do this, click a component on the Configuration tab, and then click Remove. Repeat this step until all TCP/IP-related network components are deleted from network properties, click OK, and then click Yes when you are prompted to restart your computer. If you are not prompted to restart the computer, do so manually. To reinstall and configure TCP/IP, follow these steps: a. Click Start, point to Settings, click Control Panel, and then double-click Network. b. On the Configuration tab, click Add, click Protocol, and then click Add. c. In the Manufacturers box, click Microsoft, in the Network Protocols box, and then click TCP/IP. d. Click OK two times, and then click Yes when you are prompted to restart your computer. If you are not prompted to restart your computer, do so manually. Note You may receive "version conflict" error messages. If you receive this error message, click No when you are prompted to keep a newer version of each file. e. Repeat step 5. 6. Connect to your ISP, and then start Internet Explorer. Try to visit www.microsoft.com by name and by the Internet Protocol (IP) address. If you can connect by using the IP address but not the fully qualified domain name (FQDN), look for entries in the Hosts file on the local computer. To do this, follow these steps: a. Click Start, point to Find, and then click Files or Folders. b. In the Named box, type hosts, and then click your hard disk in the Look in box. c. If you find the Host file, open the file in Notepad to view the contents. If there are no entries other than the entry for the local host (for example, 127.0.0.1 Localhost), contact your ISP about potential problems with their DNS server. 7. If a Web site does not load when you use either the FQDN or IP address, click Start, point to Programs, click MS-DOS Prompt, and then try to ping a known good Web site by using both the FQDN and IP address. Note Many larger Web sites have this feature disabled. Therefore, you cannot ping these sites. If you can ping the site by using the IP address but you still receive the following error message, go to step 8: Page can not be displayed If you cannot ping the site by using either the FQDN or IP address, verify that you can still ping the local host (127.0.0.1), and verify that the Library Path value in the following registry key is pointing to the correct location for the Rnr20.dll file: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries\000000000001 8. View Network properties for multiple instances of the TCP/IP protocol that are bound to the dial-up adapter. 9. Look for multiple instances of the Winsock files. Rename any file that is not in the appropriate folder unless it is in an AOL folder, C:\Windows\Sysbckup, or C:\Windows\Ws2bakup. The following folders are correct for the Winsock files: Winsock.dll in C:\Windows Wsock32.dll, Wsock.vxd, Wsock2.vxd, Ws2_32.dll in C:\Windows\System The dates and versions of these files should match the version of Windows and the system date for that version, except when Winsock2 or DUN 1.3 have been added to Windows 95. If you find a C:\Windows\Ws2bakup folder, Winsock2 has been installed, and DUN 1.3 is listed in the Add/Remove Programs tool in Control Panel if it is installed. To rename and replace the Winsock files, follow these steps: a. Click Start point to Find, and then click Files or Folders. b. In the Named box, type the correct file name (for example, type wsock32.dll, winsock.dll, or wsock.vxd), click your hard disk in the Look in box, and then click Find Now. c. To rename extra copies of the files, right-click the file, click Rename, and change the file name extension to .old. For example, rename the Wsock32.dll to Wsock32.old. Note If you receive an error message that a file by that name already exists, type a different file name extension (for example, .zzz). If you receive an error message that the file cannot be renamed because it is in use, restart the computer to a DOS prompt, and then rename the file from DOS. For additional information about the correct dates and sizes of these files, click the following article numbers to view the articles in the Microsoft Knowledge Base: 135539 (http://support.microsoft.com/kb/135539/) Windows 95 CD-ROM directory listing (4 of 5) 150440 (http://support.microsoft.com/kb/150440/) Windows 95 Service Pack 1 CD-ROM directory listing (4 of 5) 158193 (http://support.microsoft.com/kb/158193/) Windows 95 OEM Service Release 2 CD-ROM directory (5 of 6) 188428 (http://support.microsoft.com/kb/188428/) Windows 98 CD-ROM directory listing (1 of 14) 238664 (http://support.microsoft.com/kb/238664/) Windows 98 Second Edition CD-ROM directory listing (1 of 14) 10. If your computer is running Microsoft Windows 98 or Windows Millennium Edition, go to step 13. If your computer is running Windows 95, look for the Ws2bakup.bat file on your hard disk. To do this, follow these steps: a. Click Start, point to Find, and then click Files or Folders. b. In the Named box, type ws2bakup.bat, click your hard disk in the Look in box, and then click Find Now. c. If you find the file, go to step 11. If you do not find the file, go to step 13. 11. After you locate the Ws2bakup.bat file, follow these steps: a. Click Start, click Run, type c:\windir\ws2bakup\ws2bakup.bat in the Open box, where windir is the folder where you installed Windows, and then press ENTER. Note If you receive an error message that a sharing violation has occurred, press A to stop running this command. Repeat this step until the batch file has finished running. b. Click Start, and then click Shut Down. c. Click Restart the Computer in MS-DOS Mode, and then click OK. d. At the command prompt, type c:\windir\ws2bakup\ws2bakup.bat, and then press ENTER. Note If you receive an error message while you are updating the registry, ignore the error message. 12. Type exit to restart Windows. 13. Export and delete the WinSock2 registry keys that are located in the following registry keys. Note Remove AOL before you follow these steps. Contact AOL for information about how to back up any personal data before you remove the service. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\AFVXD HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\DHCP HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\MSTCP HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2 HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2 HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files 14. Remove and reinstall TCP/IP to rebuild the registry keys before you test the connection in the next step. You also may have to remove and reinstall DUN if you remove the SMM_files key. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 218822 (http://support.microsoft.com/kb/218822/) Error Message: Rundll32 caused an invalid page fault in module Rnaui.dll Warning Do not follow step 15 if you are running Windows Millennium Edition. 15. If you still receive the error message, you may have to manually remove TCP/IP and Dial-Up Networking. For additional information about how to remove and reinstall Dial-Up Networking and TCP/IP files, click the following article number to view the article in the Microsoft Knowledge Base: 181599 (http://support.microsoft.com/kb/181599/) How to remove and reinstall dial-up networking and TCP/IP files

"Error 691" or "Error 734"

"Error 691" or "Error 734" When You Attempt to Establish a Connection in Windows XP

SYMPTOMS

When you attempt to establish a dial-up connection, you may receive an error message similar to one of the following:
Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.
-or-

Error 691: Access was denied because the username and/or password was invalid on the domain.

-or-

Error 734: The PPP link control protocol was terminated.
As a result, you cannot establish a dial-up connection.

CAUSE
This behavior can occur if any of the following conditions are true: • The Include Windows logon domain check box is selected in the Options tab of the dial-up connection's Properties dialog box.
-or-
• An incorrect user name or password is used.
-or-
• The dial-up connection's security option is incorrectly configured to use the Require secured password setting.


RESOLUTION
To resolve this behavior, follow these steps: 1. Click Start, point to Connect To, and then click your dial-up connection.
2. Click Properties, and then click the Options tab.
3. Click to clear the Include Windows logon domain check box (if it is selected), and then click OK.
4. Click Dial.• If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article.
• If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 5 to further troubleshoot this issue.

5. In the Connect dialog box, verify that your user name and password are correctly typed in the User name and Password boxes, and then click Dial.• If this procedure resolves the issue, and you can establish a dial-up connection; you do not need to follow the remaining steps in this article.
• If this does not resolve the issue, and you cannot establish a dial-up connection, go to step 6 to further troubleshoot this issue.

6. Click Start, point to Connect To, and then click your dial-up connection.
7. In the Connect dialog box, click Properties.
8. Click the Security tab.
9. Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK.

Error 720

Error 720: No PPP Control Protocols Configured

SYMPTOMS
When you attempt to connect to a Remote Access Service (RAS) server by using the TCP/IP protocol, you may receive the following error message:
Error 720: No PPP control protocols configured.

CAUSE
This behavior can occur if your computer and the RAS server do not have a protocol in common, or if RAS is not configured correctly.

RESOLUTION
To resolve this behavior, follow these steps: 1. Find out which protocols the RAS server is running, and make sure that the RAS service is installed and configured properly (or ask the Network Administrator to do this).
2. After you find out which protocols the RAS server is running, make sure that your Windows XP-based computer is running one of the same protocols that the RAS server is running: a. Click Start, click Control Panel, and then double-click Network Connections.
b. Under Virtual Private Network, right-click the VPN connection, and then click Properties.
c. In the VPN Connection Properties dialog box, click the Networking tab, and make sure that you have a protocol that the RAS server is running.

3. If you do not have a protocol that the RAS server is running, add the needed protocol:a. Click Install, click Protocol, and then click Add.
b. Click the protocol that you need to install, and then click OK.
c. Click Close in the VPN Connection Properties dialog box.

Error 678 "The remote computer did not respond"

You may receive Error 678 or Error 769 when you try to connect to the Internet or when you try to browse the Internet after you install Windows XP Service Pack 2

SYMPTOMS

After you install Microsoft Windows XP Service Pack 2 (SP2), you may receive one of the following error messages when you try to connect to the Internet or when you try to browse the Internet.

Error 678

Error 678 "The remote computer did not respond"

CAUSE

Typically, you receive these error messages when one of the following conditions is true:

1.A network cable is disconnected.

2.The modem has been disabled.

3.The modem drivers are corrupted.

4.Spyware is running on the computer and is interfering with the connection.

5.Winsock has to be repaired.

6.Third-party firewall software is blocking the connection.

RESOLUTION

To discover the cause of the problem, follow these steps.

Step 1: Make sure the network cable is connected

Make sure that the network cable is connected to the computer and to the modem. If your computer connects to a hub or to a router, make sure the cable that connects the hub or the router to the modem is connected.

Step 2: Make sure that the network adapter is enabled

1.Click Start, click Run, type ncpa.cpl, and then click OK.
2.Right-click the Local Area Connection icon. Click Enable if the option is available.

Step 3: Reset the modem

1.Disconnect the cable that goes from the computer to the modem.

2.Turn off the modem. If the modem does not have a power switch, disconnect the power supply from the modem.

3.Wait two minutes.

4.Turn on the modem, and then connect the cable that goes from the computer to the modem.

Step 4: Uninstall and then reinstall the modem and the drivers by using Device Manager

Before you follow these steps, you may have to download the latest driver for your network adapter from the hardware manufacturer.

1.Click Start, click Run, type sysdm.cpl, and then click OK.

2.Click the Hardware tab, click Device Manager, and then locate Network Adapters.

3.Expand Network Adapters, and then right-click the icon for your network adapter.

4.Click Uninstall, and then click OK. In the dialog box that prompts you to remove the files that are associated with this device, click Yes.

5.Restart the computer. Or, click Action, and then click Scan for hardware changes.

6.If Windows finds the device but does not recognize it, you must install the latest driver for your network adapter.

If you have a Realtek 8139 network adapter, updating the driver seems to resolve this issue. For more information, visit the following Realtek Web site:

Step 5: Create a new DSL or cable connection

1.Click Start, click Run, type ncpa.cpl, and then click OK.

2.Click Create a new connection under Network Tasks. Click Next when the wizard starts.

3.Click Connect to the Internet, and then click Next.

4.Click Set up my connection manually, and then click Next.

5.Select Connect using a broadband connection that requires a user name and password, and then click Next.

6.Follow the remaining steps. Use the connection information from your Internet service provider (ISP) to complete the wizard.

Note You may have to use software that is supplied by your ISP to create the new connection.

Step 6: Repair Winsock and TCP/IP

1.Click Start, click Run, type netsh winsock reset, and then press ENTER.

2.When the Command Prompt window flashes, restart the computer.

Warning Programs that access or monitor the Internet, such as antivirus, firewall, or proxy clients, may be negatively affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality.

Step 7: Temporarily uninstall third-party firewalls

Some third-party firewall software such as ZoneAlarm and Norton Personal Firewall may cause Internet connectivity issues on computers that are running Windows XP SP2. You may have to temporarily uninstall these programs to test the computer. Disabling these programs may not be sufficient for testing. Make sure that you have the CD or the installation files so that you can reinstall the programs later. If these programs are causing the problem, you may have to contact the program vendor if you need help with the settings for that program.

Note You may want to verify that the Windows XP firewall is enabled before you remove the third-party firewall program.

Step 8: Scan for and remove spyware and adware

We recommend that you install Microsoft Windows Defender. To obtain Windows Defender or to obtain additional information about tools that you can use to remove unwanted software from your computer, visit the following Microsoft Web site:

http://www.microsoft.com/athome/security/spyware/checkcomputer.mspx

Step 9: Clear the temporary Internet files

1.Start Microsoft Internet Explorer.

2.Click Tools, and then click Internet Options.

3.On the General tab, click Delete Files.

4.Click OK in the Delete Files dialog box, and then click OK

Test in Safe Mode


1.Turn off the computer.

2.Wait 10 seconds.

3.Turn on the computer, and then immediately press F8.Note If you receive a keyboard error, press F1. Then, continue to press F8 one time per second.

4.In the list, select Safe Mode with Networking.

5.Press ENTER.Note Your computer may take a longer time to start than you expect.

6.Click OK in the dialog box that indicates that Windows is operating in Safe Mode.